Lost access to a Meta ad account
If you cannot open an ad account, find out why: you were removed, your profile is locked, or the account was disabled. Each has its own route. Ask another admin first, then use Meta’s recovery options.
LOST ACCESS
Start with who still has access.
Another admin may be able to restore you in minutes. If nobody can, Meta’s recovery routes are next.
Meta decides, and some losses cannot be undone.
Admin removed from an ad account: how to get access back
If you were removed as an admin, ask an existing admin of the business portfolio to add you again with full control.
LOST ACCESSLost access to your business portfolio
If you cannot open your business portfolio, check which profile you are using, whether it is restricted and who else is an admin.
LOST ACCESSEmployee or agency left and took admin rights
If a former employee or agency is the only admin, ask them in writing to add you or transfer ownership.
LOST ACCESSCannot log in to Facebook to reach your ad account
If you cannot log in to the profile that runs the ad account, recover the profile first.
LOST ACCESSAd account owner is unreachable or has died
If the only admin cannot be reached, Meta has limited routes.
LOST ACCESSLocked out by two-factor authentication
If you lost the device or number tied to two-factor authentication, use backup codes, a saved login on a trusted device or the recovery flow.
YOUR QUESTIONS
Frequently asked questions
Who can add me back?
An admin of the business portfolio or the ad account.
What if there is no other admin?
Use Meta’s recovery and support routes for the portfolio.
Want help with your ad account?
Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.