Employee or agency left and took admin rights

If a former employee or agency is the only admin, ask them in writing to add you or transfer ownership. If they refuse, use Meta’s support routes and your contract. Keep records of agreements and payments.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

Want help with this? Message us on WhatsApp

Step by step

Send a written request for access.
Ask for a named backup admin.
Keep copies of emails and contracts.
Use Meta’s support option if there is no reply.

Legal side

A contract may give you rights. Ask a lawyer if the asset is valuable.

Prevent it

Own the portfolio. Give agencies partner access.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I just reset it?

Not without access. Do not try to log into their profile.

What if they were fired?

Use the support route and show proof.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us