Lost access to your business portfolio

If you cannot open your business portfolio, check which profile you are using, whether it is restricted and who else is an admin. If you are locked out entirely, use Meta’s support options for the portfolio and prepare proof of the business.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Check

You are logged in with the profile you used before.
The profile is not disabled.
Someone else still holds admin rights.

Evidence to gather

Business registration.
Invoices from Meta for ad spend.
Names on the payment method.

Use the recovery or support option in Business Support Home. Do not create a duplicate portfolio.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I make a new portfolio?

A new one does not bring back the old assets.

How do I prove I own it?

Documents and billing history help.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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