restoreadaccount.

The business email on your Meta login no longer exists

If the email on a profile is gone, you may not receive reset links. Try logging in on a device that is still signed in, add a new email there and then remove the old one.

By the Restore Ad Account team · Published · Last updated

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Steps

  1. Find any device where the profile is still logged in.
  2. Add a working email in Accounts Center.
  3. Confirm it.
  4. Remove the old email.

If no device is logged in

  1. Use the login help for a lost email or number.
  2. Prepare identity documents that match the profile.
  3. Follow only Meta's own pages.

Prevent

Use an email you control for admin profiles, not a shared inbox of a former employee.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I change an email by calling my domain host?

That restores a mailbox. It does not change the Meta profile.

Does Meta contact me elsewhere?

It uses details on the account.

Should a company own the email?

Yes, with at least two people able to reach it.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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