Cannot log in to Facebook to reach your ad account

If you cannot log in to the profile that runs the ad account, recover the profile first. Use the official recovery page, a device you used before and a code sent to your email or phone. The ad account will stay where it is.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Recover the profile

Use the official recovery page.
Try a device and network you have used.
Use your email or phone for a code.
Follow the identity step if offered.

If the profile is disabled

Read the profile banned guides.

Meanwhile

Ask another admin to protect the ad account and pause spend if needed.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can an agency log in for me?

Do not share your login. Use partner access.

Will ads keep running?

They can, until limits or payments stop.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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