Restore guides.
Pick the problem that matches. Each guide is short.
Lost access to a Meta ad account
If you cannot open an ad account, find out why: you were removed, your profile is locked, or the account was disabled.
BANNED PROFILEFacebook profile banned: what happens to your ad account
Ad accounts are run through personal profiles.
HACKEDHacked Meta ad accounts and business assets
If someone else has taken over your ad account, portfolio or Page, secure your profile first, then remove unknown people and report the compromise through Meta’s official flow.
BUSINESS PORTFOLIOBusiness portfolio access and ownership problems
Ownership problems arise when the wrong profile owns the portfolio, an old admin holds control or assets sit in the wrong place.
PAGES, PIXELS, PAYMENTSPages, pixels and payment methods tied to your ad account
An ad account depends on its Page, dataset and payment method.
INSTAGRAMInstagram account disabled and your Meta ads
Instagram ads depend on the Instagram account and the ad account.
AGENCIES AND TEAMSAgencies, teams and backup access for ad accounts
Teams and agencies lose ad accounts when access depends on one person.
Want help with your ad account?
Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.