Pages, pixels and payment methods tied to your ad account
An ad account depends on its Page, dataset and payment method. When one of them is restricted, ads can stop even if the ad account looks fine. Check each asset and fix them in turn.
PAGES, PIXELS, PAYMENTS
Check every asset, not only the ad account.
Many ad account problems start on the Page or the payment method.
These guides explain how to restore each.
Facebook Page restricted and ads blocked
If your Page is restricted, ads that use it can stop.
PAGES, PIXELS, PAYMENTSPage unpublished or removed: what to do
A Page can be unpublished by Meta for rule breaks or by someone with admin access.
PAGES, PIXELS, PAYMENTSPixel and dataset problems after a restriction
A restricted ad account can leave the pixel and dataset limited.
PAGES, PIXELS, PAYMENTSDomain verification lost or removed
If your domain verification disappears, verify again with a DNS record or a meta tag.
PAGES, PIXELS, PAYMENTSPayment method removed from an ad account
If a payment method disappears, ads can stop.
YOUR QUESTIONS
Frequently asked questions
Why do my ads stop when the Page is restricted?
Ads need a working Page to run.
Can a pixel be restricted?
Datasets can be limited, which affects ad delivery for some products.
Want help with your ad account?
Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.