Lost access or removed as admin
You cannot open the ad account or portfolio any more.
Restore yourMeta ad account.
Lost access, hacked, or tied to a banned profile? Clear steps to get back in.
To restore a Meta ad account, first work out what you lost: admin access, the profile, the business portfolio or the account itself. Secure your login, open Business Support Home and use the recovery or review option for that asset. Meta makes the final decision. Send us the notice if you want a second pair of eyes.
WHAT HAPPENED?
Pick your problem.
Profile banned
Your personal profile was disabled and the ad account went with it.
Hacked ad account or portfolio
Unknown people, charges or changes. Secure it, then recover.
Instagram account disabled
The Instagram account tied to your ads was disabled.
HOW RESTORING WORKS
Four steps, in this order.
Secure access
Passwords, two-factor and a clean device.
Find what is lost
Profile, portfolio, Page or ad account.
Use the right route
Recovery, review or support for that asset.
Rebuild safely
Add a backup admin and clean access.
GUIDES
Browse by topic.
Lost access to a Meta ad account
If you cannot open an ad account, find out why: you were removed, your profile is locked, or the account was disabled.
BANNED PROFILEFacebook profile banned: what happens to your ad account
Ad accounts are run through personal profiles.
HACKEDHacked Meta ad accounts and business assets
If someone else has taken over your ad account, portfolio or Page, secure your profile first, then remove unknown people and report the compromise through Meta’s official flow.
BUSINESS PORTFOLIOBusiness portfolio access and ownership problems
Ownership problems arise when the wrong profile owns the portfolio, an old admin holds control or assets sit in the wrong place.
PAGES, PIXELS, PAYMENTSPages, pixels and payment methods tied to your ad account
An ad account depends on its Page, dataset and payment method.
INSTAGRAMInstagram account disabled and your Meta ads
Instagram ads depend on the Instagram account and the ad account.
AGENCIES AND TEAMSAgencies, teams and backup access for ad accounts
Teams and agencies lose ad accounts when access depends on one person.
QUESTIONS
Common questions.
How do I restore a Meta ad account?
Work out what you lost, secure your login and use the recovery or review option for that asset. See admin access and hacked accounts.
My Facebook profile was banned. What happens to my ad account?
It can be blocked if that profile was its only admin. See this guide.
Can I restore an ad account that was hacked?
Often the first step is securing the profile and removing unknown people. Meta decides the rest. See the steps.
My Instagram account was disabled. Can I still run ads?
Instagram ads need a working Instagram account and ad account. See this guide.
Can anyone promise to restore it?
No. Meta makes the final decision.
Do you ask for my password?
Never. We need the notice and the ad account ID.
Last updated
NEED A HAND?
Send us the notice.
WhatsApp or email. You hear whether we can help.