Agencies, teams and backup access for ad accounts
Teams and agencies lose ad accounts when access depends on one person. A second admin, partner access and a written handover prevent most lockouts. These guides cover the setup and what to do if a client account fails.
AGENCIES AND TEAMS
Build in a way back.
Most recovery problems are access problems. Fix the structure and the next one is easier.
Structure does not remove enforcement. Meta decides.
Add a backup admin to your business portfolio
Add one more trusted person as a full admin so a lockout or ban does not cut you off.
AGENCIES AND TEAMSAgency client ad account disabled: what to do
Tell the client, collect the notice and check who owns the account.
AGENCIES AND TEAMSUse partner access instead of sharing logins
Give agencies partner access so they can work on your ad account without logging in as you.
AGENCIES AND TEAMSOffboarding checklist for ad account access
When a person or agency leaves, remove access, rotate shared logins, check payment methods and review people.
AGENCIES AND TEAMSWrite a handover note for your ad accounts
A short handover note lists the portfolio, ad accounts, admins, payment methods and where recovery codes live.
YOUR QUESTIONS
Frequently asked questions
How many admins should there be?
At least two trusted ones for each portfolio.
Should agencies own client accounts?
No. Clients own, agencies get partner access.
Want help with your ad account?
Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.