Agency client ad account disabled: what to do

Tell the client, collect the notice and check who owns the account. If the client owns it, they must lead the appeal with your help. Keep the client’s data to what the appeal needs and avoid moving the account.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

Want help with this? Message us on WhatsApp

Steps

Capture the notice and dates.
Confirm ownership and admins.
Fix payment and policy issues.
Request one review.
Report back clearly.

Do not

Do not move spend to other client accounts.

Learn

Write a short note on the cause for future accounts.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Should I use my own account to keep ads going?

No. It risks both.

Who pays?

Check the contract.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us