Say
- The notice wording and date.
- Your next steps and when you will update them.
- What the client can do, such as providing documents.
Do not say
- That it will be back soon.
- That you know someone at Meta.
- That it is their fault or yours before you know.
Follow up
A short written update each time something changes.
Official sources
- Request a review if you are restricted from advertising (Meta Business Help Center)
- About business portfolio and business asset permissions (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.