An agency's client ad accounts all go down on the same day

When many client accounts fail together, look for what they share: a payment method, a person, a portfolio or a tool. Find the link before you start requests.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Look for

One admin or system user.
One card.
One business portfolio.
One third-party tool.

Do

Make a table of accounts and what they share.
Stop changes on healthy accounts.
Handle each notice separately.

Tell clients

Share the facts you have and what you are doing. Do not promise outcomes.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Is it a ban wave?

Maybe. Your own notice decides.

Should I move accounts?

No, not without reading the notices.

How do I avoid it?

Separate payment methods and roles per client.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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