Questions, answered.
Short answers with links to the full guide.
YOUR QUESTIONS
Frequently asked questions
What can be restored?
Access to an ad account, a portfolio, a Page or a profile, where Meta offers a route. Nothing is certain.
I was removed as admin. What now?
Ask another admin first. See this guide.
My profile was banned. Is the ad account gone?
Not necessarily. Read what happens.
Can I make a new profile after a ban?
Avoid it as a way around a ban. The risks are listed here.
How do I stop this happening again?
Add a backup admin and use two-factor authentication. See how.
Do you help with other kinds of accounts?
No. Only Meta ad account restoration.
Want help with your ad account?
Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.