Offboarding checklist for ad account access

When a person or agency leaves, remove access, rotate shared logins, check payment methods and review people. Do it the same day. It prevents ex-staff problems and hacked accounts.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

Want help with this? Message us on WhatsApp

Checklist

Remove from People.
Remove from Partners.
Change shared passwords.
Review payment methods.
Review apps and tokens.
Update the backup admin.

Document

Keep a dated note.

Follow up

Check the portfolio a week later.

Official sources

About business portfolio and business asset permissions (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do I have to ask them?

You can remove access yourself if you own it.

What about pages?

Check Page roles too.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us