Hacked ad account: recovery steps

Secure your Facebook profile, change passwords and turn on two-factor authentication. Remove unknown people and apps, check billing for charges and use Meta’s hacked account recovery. Report the compromise and keep screenshots as evidence.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

Do these in order

Change the password on every admin profile.
Turn on two-factor authentication.
Remove unknown admins, partners and apps.
Check payment methods and recent charges.
Use the official hacked account recovery flow.
Save screenshots with dates.

Billing

Report unknown charges through the billing support option. Keep a list with dates and amounts.

After recovery

Limit admins, use partner access and review login activity monthly.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.