Business portfolio hacked, then banned

A hacked portfolio is often restricted afterwards because the attacker ran ads that broke the rules. Secure the portfolio, remove unknown people, and request a review explaining the hack. Provide evidence such as dates, login alerts and the unknown admins.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

Want help with this? Message us on WhatsApp

What usually happened

Attackers add themselves, change payment and run ads. Meta then restricts the assets.

What to do

Secure all admin profiles.
Remove unknown people.
List the ads you did not make.
Request review and explain the hack briefly.

Evidence that helps

Official sources

Recover a hacked or compromised business portfolio (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Will Meta believe me?

Clear evidence helps, but Meta decides.

Do I delete the hacker’s ads?

Keep a record first, then pause or remove them.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us