Hacked ad account: protect your pixel and data

An attacker with access can see audiences and pixel data. After securing your admins, review who has access to the dataset, rotate any shared tokens and check connected apps. Remove access you do not recognise.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Check

Who can see the dataset.
Connected apps and integrations.
Conversion API tokens.

Fix

Remove unknown users, rotate tokens and review site code for added scripts.

Tell the right people

If customer data was exposed, check your local reporting duties.

Official sources

Recover a hacked or compromised business portfolio (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Should I make a new pixel?

Only if the old one is compromised and you can migrate.

Do I lose history?

A new one starts empty.

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Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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