Unknown charges on a Meta ad account

If you see ads or charges you did not create, someone may have access. Secure admins, pause the ads you did not make and report the charges through billing support. Keep screenshots of the campaigns and the payment method used.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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First steps

Pause unknown campaigns.
Secure profiles.
Remove unknown admins.
Report the charges.

Evidence

Screenshot ad names, dates, amounts and the payment method.

Prevent it

Use two-factor authentication and review payment methods monthly.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I dispute with my bank?

You can ask. Check your bank’s rules.

Will Meta refund?

Decisions are Meta’s.

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