Hacked Page and ad account at the same time

When both are taken, begin with the personal profile that controls them. Secure it, then check roles on the Page and the portfolio and remove anyone you do not know.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Order

Secure the profile.
Remove unknown admins from the Page.
Check the portfolio.
Review ads and payments.

Why in that order

Whoever controls the profile controls the rest.

If locked out

Use Meta's hacked account flow and the admin dispute for Pages if needed.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Does Meta restore both?

It can. No promise.

Should I tell followers?

Only once secure.

Is a backup admin useful?

Very.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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