Business portfolio access and ownership problems
Ownership problems arise when the wrong profile owns the portfolio, an old admin holds control or assets sit in the wrong place. Clean ownership protects ad accounts from every other problem on this site.
BUSINESS PORTFOLIO
Own your assets.
Check who owns the portfolio, who the admins are and where each ad account lives.
Meta controls what moves and what does not.
Check who owns your ad account
Open the ad account in your business portfolio settings and look at which portfolio owns it and who the admins are.
BUSINESS PORTFOLIOMove an ad account to your own business portfolio
You can claim an ad account into your portfolio if you are an admin of the account and the current owner approves.
BUSINESS PORTFOLIODuplicate business portfolios: which one to use
If you have two portfolios, choose one to keep, move assets into it where Meta allows and remove unused ones.
BUSINESS PORTFOLIORemove a former agency from your ad account
Open People and Partners in your portfolio and remove the agency.
BUSINESS PORTFOLIOChange business portfolio details without triggering a review
Update names, addresses and tax details only with accurate information, and expect Meta may ask to reverify.
YOUR QUESTIONS
Frequently asked questions
Who owns an ad account?
The business portfolio that owns it. Admins manage it.
Can ownership be transferred?
Some assets can move. Meta sets the limits.
Want help with your ad account?
Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.