restoreadaccount.

Remove a former agency from your ad account

Open People and Partners in your portfolio and remove the agency. If they own the ad account, ask them to transfer it first. Check payment methods, pages and the pixel for any access they hold.

By the Restore Ad Account team · Published · Last updated

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Steps

  1. List what the agency holds.
  2. Ask for transfer of any owned asset.
  3. Remove them from People and Partners.
  4. Rotate shared logins.

Keep records

Save the termination message and the date.

Check later

Review the portfolio again after a week.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can they keep running ads?

Not if you remove access and payment.

What if they refuse transfer?

Use your contract and Meta support.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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