Payment method removed from an ad account

If a payment method disappears, ads can stop. Check whether it expired, was removed by an admin or was flagged. Add a working method you own, settle any balance and check for a restriction that came with it.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Why it can disappear

Expiry or a closed card.
An admin removed it.
Meta flagged it.

Add a new one

Use a method you own with matching details.

Then

Check Business Support Home for a related restriction.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I use a prepaid card?

Support depends on region. Check billing.

Why was my method flagged?

Meta does not always say.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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