Ad account owner is unreachable or has died

If the only admin cannot be reached, Meta has limited routes. Prepare proof of the business and billing. Do not use the other person’s login. For a deceased owner, Meta has a separate process for profiles, and a business portfolio may need its support team.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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What to gather

Business registration.
Billing records.
Proof of your relationship to the business.

Routes

Meta’s support options and its process for deceased persons’ accounts. Results vary.

Prevent it

Always keep a second admin.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I log in as them?

No. It breaks the rules and can lock more assets.

Is there a sure route?

No. Meta decides.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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