Locked out by two-factor authentication

If you lost the device or number tied to two-factor authentication, use backup codes, a saved login on a trusted device or the recovery flow. Without these, recovery depends on Meta’s identity checks. Plan this before you need it.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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What to try

Backup codes.
A trusted device that is still logged in.
The recovery option on the login page.

What not to do

Do not pay anyone who says they can remove two-factor for you.

Prevent it

Save backup codes. Use an authenticator app and a second admin.

Official sources

Facebook: hacked or compromised account

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can support turn it off?

Only through the flow it provides.

Is a new phone number allowed?

You may update it once you are in.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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