A hacker changed the email on your Meta login

If the email was changed without you, treat it as a takeover. Use the link in the email Meta sent to your old address, if you have it, and follow the hacked account flow without delay.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Do

Look for an email about the change in your old inbox.
Use the link inside to secure the account.
Open Meta's hacked account page and follow it.
Check the business portfolio for added people and changed payment methods.

Then

Change the email password, turn on two-factor and review the ad accounts for charges.

Report

Keep screenshots of changes and charges.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Will Meta return access?

Often, if you can prove identity. Meta decides.

Should I tell my bank?

If there are charges, yes.

Can the hacker remove me from the portfolio?

They can if they have control. Act quickly.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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