Check which problem you have
- Ads paused and a failed payment message in Billing and payments: a payment problem.
- A disabled or restricted notice in Account Quality: a policy or risk restriction. Billing changes will not lift it.
Steps for a payment problem
- Open Billing and payments and read the failed charge.
- Ask your bank or card issuer why the charge was declined.
- Add a payment method in the name of the business or the account owner.
- Pay the outstanding balance if the option is shown.
- Check that campaigns are active again, and lower budgets for the first day.
What to avoid
- Adding several cards in a row after declines.
- Using a card from someone outside the business.
- Opening a second ad account to run the same campaigns.
Official sources
- Fix a failed payment issue on Meta (Meta Business Help Center)
- About Meta Business Support Home (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.