Remaining ad balance after an ad account is restricted

Money already paid into a restricted or disabled ad account stays tied to that account. Meta's billing help explains when unused prepaid funds can be returned. Download invoices now, keep the payment method on file, and ask Meta support from the account itself about the remaining balance.

By the Restore Ad Account team · Published 31 October 2026 · Last updated 31 October 2026

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Find what is left

Open Billing and payments for the ad account.
Note any prepaid funds and the amount spent so far.
Download every invoice and receipt.

Ask about it

Contact Meta support from Business Help Center as an admin of the account.
Quote the ad account ID and the prepaid amount.
Ask whether the unused funds can be returned and how.
Keep the reply with your invoices.

What to avoid

Disputing the charge with your bank while a review is open. A chargeback can add a payment restriction.
Removing the payment method to stop charges for ads that already ran.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Is unused prepaid balance always refunded?

Meta's billing help pages set out when it is. Ask support about your own account.

Does a refund close the account?

Ask support. A refund and a policy review are handled separately.

Who decides?

Meta makes the final decision.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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