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Client ad account disabled: fix the setup before the appeal

When a client's ad account is disabled, check the setup your agency controls before anyone appeals: shared payment methods, partner access, admins who left, and creatives or landing pages you launched. Fix those first, then let the client's admin request one review that says what changed.

By the Restore Ad Account team · Published · Last updated

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Agency-side checks

Client-side checks

Who appeals

An admin on the restricted asset sends the review. Agree with the client who that is and keep a short written record of what was changed.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Should the agency move the client to a new ad account?

Not during the review. A new account with the same people and payment methods can pick up the same restriction.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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