Can the agency appeal?

If you have full control, yes, but the owner's request is clearer.

Are other clients at risk?

Check any that share admins, domains or creatives.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

A client's ad account was disabled: what should the agency do?

The client owns the account, so the client's own admin should request the review. Your job as the agency is to give them the facts: what ran, what changed and what was fixed. Then check your other clients for the same problem.

By the Restore Ad Account team · Published 30 October 2026 · Last updated 30 October 2026

Do this now

Tell the client the same day with screenshots.
Send them a short note of what ran and what changed.
Fix the ad or landing page if it was flagged.
The client's admin requests the review in Account Quality.
Check other client accounts for the same ad, domain or payment issue.

What to write

To the client: "Ad account [ID] was disabled on [date] for [reason]. We have [fixed X]. Please request the review from your admin account. Here is suggested text."

Deadlines

Act today. Follow any date Meta shows on the notice.

What to avoid

Paying anyone who asks for your codes or password.
Creating new assets while recovery is open.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.