If you are the only admin
- Use the appeal option on the disabled profile notice.
- Follow any identity check with an ID that matches the profile name.
- Do not create a second profile to run ads.
- From email and invoices, write down the business portfolio ID and ad account IDs.
If another admin can still log in
- Ask them to open Account Quality on the ad account and the portfolio.
- They should remove unknown people, check payment methods and request a review on the disabled ad account if offered.
- They should not move your card to a new ad account while both reviews are open.
- You keep working the profile appeal on your side.
Order that usually makes sense
| Asset | Why first |
|---|---|
| Personal profile | Without it you cannot manage anything as yourself |
| Business portfolio | It sits above the ad accounts |
| Ad account | Its own review once you can reach it |
What not to do
- Do not buy a replacement profile.
- Do not hand your identity documents to a stranger who offers a fix.
- Do not open a new ad account from a different profile to dodge the ban.
Related guides
See personal profile banned: is the ad account affected and profile restored but the ad account is still blocked.
Official sources
- Add another review of your ads with peer approval (Meta Business Help Center)
- Request a review if you are restricted from advertising (Meta Business Help Center)
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.