An ID verification loop on my profile is blocking ads

The loop usually comes from a name mismatch, a blurry photo or uploads on the wrong screen. Use an ID that exactly matches your profile name, take a sharp photo and upload once from Meta's request.

By the Restore Ad Account team · Published 30 October 2026 · Last updated 30 October 2026

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Do this now

Compare your profile name and ID letter by letter.
Photograph the ID in good light, all corners visible.
Upload from the request in Account Quality.
Wait for an answer before trying again.

What to write

No message is needed.

Deadlines

Act today. Follow any date Meta shows on the notice.

What to avoid

Paying anyone who asks for your codes or password.
Creating new assets while recovery is open.

Official sources

Verifying your business in Meta Business Suite (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

My ID has a different name?

Use one that matches, or update the profile name if allowed.

Upload several times?

No.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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