My Facebook profile was disabled and I lost access to my ad accounts

A fully disabled profile is different from an advertising limit: you cannot log in at all. Appeal the profile from the notice you see when you log in. Meanwhile, the ad accounts stay with the business if another admin has full control.

By the Restore Ad Account team · Published 30 October 2026 · Last updated 30 October 2026

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Do this now

Log in and follow the disabled profile notice.
Submit the appeal and ID if asked.
Ask another admin to check the ad accounts are safe.
If nobody else is admin, gather invoices.

What to write

"My profile was disabled on [date]. I own [business] and its ad account [ID]."

Deadlines

Act today. Follow any date Meta shows on the notice.

What to avoid

Paying anyone who asks for your codes or password.
Creating new assets while recovery is open.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do the ad accounts close?

Not if another admin has access.

New profile?

No.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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