Profile restored but the ad account is still blocked

Restoring a profile does not always unblock the ad account. Check the ad account status separately in Business Support Home and use its own review option. Billing, verification or a separate restriction may remain.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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What to check

Status of the ad account.
Status of the Page.
Business portfolio status.
Billing.

Next step

Request a review on the asset that is still blocked, once.

Keep records

Note the date the profile came back.

Official sources

About Meta Business Support Home (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Why two decisions?

Each asset has its own status.

How long until it unblocks?

Meta sets it.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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