Facebook profile banned after the ad account was hacked

Hackers who run ads from your account can trigger bans on your profile. Appeal with a clear account of the takeover: dates, what you did to secure the account and what you did not authorise.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Prepare

Dates of unfamiliar logins or ads.
Screenshots of ads you did not make.
Steps taken, such as password and two-factor changes.

Appeal

Use the appeal option on the ban notice.
Say you were hacked and describe the date.
Confirm the account is secured.
Attach screenshots.

Also

Check the ad account and the portfolio for added people.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Does Meta accept this?

It is a stated route, but the decision is Meta's.

What if the appeal expires?

Check the deadline on your notice.

Do I report the hacker?

Use Meta's reporting and your local police for fraud.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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