Two people claim control of the same business portfolio

When two parties both say the portfolio is theirs, gather proof of the business and the history of the assets. Meta's process looks at who the business is.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

Want help with this? Message us on WhatsApp

Proof

Registration documents.
Emails showing who set it up.
Billing in the business name.

Steps

Do not remove the other person while the dispute is open.
Submit the control request.
Keep communications calm and recorded.

If a partner dispute

Consider a written agreement for next time.

Official sources

Submit a request to get full control of a business portfolio (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can Meta pick a side?

It decides on what you provide.

Do I need a lawyer?

For serious disputes, possibly.

What if the other person is a hacker?

Secure your profile and report it.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us