The person who owns your business portfolio left the company

If the owner of the portfolio has left, you may not be able to change roles or payments. Contact them while they can still help, or use Meta's full control request if you are the legitimate owner.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

Want help with this? Message us on WhatsApp

Ask first

Contact the former owner.
Ask them to add you as a full-control admin.
Ask them to remove themselves afterwards.

If unreachable

Use the request for full control if your business owns the portfolio. Have business documents ready.

Prevent

Two full-control admins from the start.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do I need the owner's login?

No. Do not ask for it.

Who counts as the owner?

The business legally.

Can this take a long time?

It can. Plan for it.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us