Lost access to an ad account shared from another portfolio

An ad account that was shared into your portfolio can disappear when the owner stops sharing. Ask the owner to share again, and make sure your assets are not dependent on one person's goodwill.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Check

Which portfolio owns the account.
Whether sharing was removed.
Whether a restriction exists.

Do

Contact the owner.
Ask for the share to be restored.
Export data you can still reach.

Long term

Move important assets into a portfolio you own, with the owner's agreement.

Official sources

About business portfolio and business asset permissions (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do I own the data?

That depends on your agreement.

Can I run ads without the account?

Not on that account.

Is it a ban?

Probably not. Check the notice.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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