restoreadaccount.

Finding your ad account ID when you are locked out

You can usually find the ad account ID without logging in: it is on Meta's payment receipts, in old billing emails, in exported reports and in Ads Manager links you saved. Having the ID ready makes every support form and request easier, so look it up before you contact anyone.

By the Restore Ad Account team · Published · Last updated

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Where the ID usually is

What to do with it

  1. Write the ID down with the business name and the name of the last admin.
  2. Use it in Meta's support forms and in any review request.
  3. Share it only inside Meta's tools or with people you trust.

Keep it private

Do not post the ID in public comments when asking for help. Scammers use public posts to find advertisers in trouble.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Is the ad account ID secret?

It is not a password, but keep it out of public posts to avoid scam messages.

Is the ID the same as the business portfolio ID?

No. Each ad account and each business portfolio has its own ID.

Can someone take my account with just the ID?

Not with the ID alone. Your login and two-factor codes are what protect it.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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