While you are locked out
- Search email for the business portfolio ID and ad account IDs.
- Appeal the profile through the notice Meta shows.
- From any still-working teammate login, check whether they have any role on the portfolio.
- Do not pay a stranger who says they can unlock both assets.
When you regain access
- Add a second admin who is a real person on your team.
- Turn on two-factor with an app on every admin.
- Save recovery codes offline.
- Write a short handover note: see written handover for ad accounts.
Why one admin fails
A single banned profile can cut off ads, billing and Pages at once. A backup admin keeps the business reachable while you recover.
Official sources
- About business portfolio and business asset permissions (Meta Business Help Center)
- Add another review of your ads with peer approval (Meta Business Help Center)
- About Meta Business Support Home (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.