Ads running on your account that you did not create

Unfamiliar ads, often for crypto, adult or product offers, mean someone else has access. Pause them, remove unknown people, secure the profile and check billing.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Do now

Pause or delete the ads you did not make.
Check People and partners for strangers.
Change the password and turn on two-factor.
Check payment methods and recent charges.

Document

Screenshots of the ads, their creation dates and the charges.

Then

Follow the hacked ad account steps. Tell your bank if money was taken.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Who pays for those ads?

Charges can still appear. Dispute them with your bank.

Will the account be disabled?

Possibly, since the ads may break rules.

Is a password change enough?

Also check sessions and apps.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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