Likely causes
- Someone else logged in and created an ad account or ads.
- You were added as an admin to another business's ad account that was restricted.
- A link to a payment method used elsewhere.
Steps
- Change your password and turn on two-factor.
- Check Settings, Security and login for devices you do not know.
- Open Business settings and remove yourself from portfolios you do not know.
- Open Account Quality and request a review.
- Say plainly that you do not advertise and, if true, that your account was accessed.
Does it matter if you never advertise?
It can stop you boosting posts or helping run ads for a business later, so it is worth clearing.
Official sources
- About advertising restrictions (Meta Business Help Center)
- Recover a hacked or compromised business portfolio (Meta Business Help Center)
- Request a review if you are restricted from advertising (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.