Profile banned in the EU: dispute routes for advertisers

If your Facebook profile is disabled and you are in the EU, you can appeal inside Meta and, for many decisions, take it to a certified out-of-court dispute settlement body. Your ad accounts stay blocked while the profile is down, so add a backup admin to the business portfolio from another trusted person.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Steps

Appeal the profile decision from the notice.
Save the statement of reasons.
Ask another trusted admin to keep the business running.
If the appeal fails, consider a certified dispute body.
Keep a log with dates.

Protect the business

Add a second admin now.
Keep partner access for agencies, not logins.
Keep billing in the business name.

What not to do

Do not make a new profile to get around the ban. That can lead to more bans.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Does the dispute body handle profile bans?

Many profile decisions are covered. Check their eligibility.

Can my ad account be moved?

Another admin can keep managing it in the portfolio.

Is this route available in the UK?

The DSA is EU law. UK users use Meta's appeal.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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