Can I move owned accounts out?

Not out of a restricted portfolio that owns them.

Are shared accounts safe?

They are judged on their own, under their owner.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

My business portfolio is restricted: which ad accounts can I still save?

This is about ownership. Ad accounts the portfolio owns are locked with it, but accounts owned by a client or partner and only shared with you can keep running from their owner's side. Sort the list first, then request the review.

By the Restore Ad Account team · Published 30 October 2026 · Last updated 30 October 2026

Do this now

In Business settings, open Ad accounts and note the owner of each.
Tell owners of shared accounts so they can keep advertising from their portfolio.
Export reports and invoices from every account you can open.
Request a review on your portfolio in Account Quality.
Do not move or re-share accounts while the review is open.

What to write

To a client: "Our business portfolio is restricted. Your ad account [ID] is owned by your portfolio, so you can keep advertising. Remove our access if you prefer while we sort this out."

Deadlines

Act today. Follow any date Meta shows on the notice.

What to avoid

Paying anyone who asks for your codes or password.
Creating new assets while recovery is open.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.