Can Meta stop the spend for me?

Report it. Meta decides what action to take.

It works even when you cannot log in.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

I lost access to my ad account and it is still spending

When you cannot log in, your bank is the quickest way to stop the money. Block the card and dispute charges you did not approve, then work on getting back in through password reset, another admin or Meta's hacked help.

By the Restore Ad Account team · Published 30 October 2026 · Last updated 30 October 2026

Do this now

Call your bank, block the card and dispute unknown charges.
Try Forgot password on Facebook.
Ask any other admin to pause campaigns and remove unknown people.
If you think someone broke in, use facebook.com/hacked.
Contact Meta support with the ad account ID.

What to write

To the bank: "Charges from Meta ads on [dates] were not approved by me. Please block the card."

Deadlines

Act today. Follow any date Meta shows on the notice.

What to avoid

Paying anyone who asks for your codes or password.
Creating new assets while recovery is open.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.