My hacked Facebook profile is running ads I did not create

Here the break-in is on your personal profile, not the business. Recover the profile through facebook.com/hacked, then check every ad account the profile can reach. If you cannot get in, your bank can still block the card.

By the Restore Ad Account team · Published 30 October 2026 · Last updated 30 October 2026

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Do this now

Go to facebook.com/hacked and follow the steps.
Reset your password and log out other sessions.
Check Ads Manager for every ad account the profile can open.
Pause unknown ads and remove unknown cards.
Call your bank.

What to write

"My Facebook profile was accessed on [date] and used to run ads I did not create in ad account [ID]."

Deadlines

Act today. Follow any date Meta shows on the notice.

What to avoid

Paying anyone who asks for your codes or password.
Creating new assets while recovery is open.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I stop ads without access?

Your bank can block the card.

Is my business portfolio safe?

Check its People list after you recover.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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