Should I delete the ads?

Screenshot and pause them first. They are evidence.

Will I get the money back?

Your bank and Meta each decide. Report it to both.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

My ad account was hacked and is spending money. What do I do now?

Cut off the money first: pause campaigns you did not create, remove the payment method and call your bank to block the card. Then lock the intruder out by removing unknown people and resetting passwords. Then report the hack to Meta.

By the Restore Ad Account team · Published 30 October 2026 · Last updated 30 October 2026

Do this now

Pause every campaign you did not create.
Remove the payment method in Billing and payments.
Call your bank to block the card and dispute the charges.
Remove unknown people, partners and apps in Business settings.
Reset passwords and turn on two-factor for every admin.
Report through facebook.com/hacked.

What to write

"Ad account [ID] was accessed without permission on [date]. Campaigns we did not create spent [amount]. We removed the unknown admin and secured all logins."

Deadlines

Act today. Follow any date Meta shows on the notice.

What to avoid

Paying anyone who asks for your codes or password.
Creating new assets while recovery is open.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.