Will the police recover my account?

No. The report supports your bank and Meta requests.

Should I file a chargeback?

Talk to your bank. A chargeback can affect the ad account.

Do I need a report for small charges?

It still helps to have a record.

Report a hacked ad account to the police and your bank

If a hacker ran ads on your card, report it to Meta first, then to your bank and to your national fraud reporting service, such as Action Fraud in the UK, the FBI's IC3 in the US, ReportCyber in Australia or the Canadian Anti-Fraud Centre. A report number helps with your bank and with Meta.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

Steps

Secure your Facebook login at facebook.com/hacked.
Remove unknown people and apps from the business portfolio.
Remove or lock the card with your bank.
File a fraud report with your national service.
Send Meta the report number with your review.

Country services

Country	Where to report
UK	Action Fraud
US	FBI IC3
Australia	ReportCyber
Canada	Canadian Anti-Fraud Centre
Ireland	Local Garda station
Netherlands, Germany, France	Local police online reporting

Bank disputes

Tell the bank the charges came from a hacked account. Ask how a dispute might affect your ad account before you file.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.