Will Meta ever call me?

Some advertisers do get calls about ads, but no genuine call needs your login code or password.

I changed my password. Is that enough?

Also sign out other sessions and check access in the business portfolio. A hacker may have added a person or app.

Should I report the call?

Yes, report the account or number through Meta's reporting tools, and warn your team.

You gave a login code to someone who said they were Meta

In the next hour

Change your Facebook password from a device you trust.
Sign out of all other sessions in Password and security.
Check that two-factor authentication still uses your phone or app, and remove anything you do not recognise.
Check the email and phone number on the profile.
Open your business portfolio and remove people, partners or apps you did not add.

Then check the ad accounts

Payment methods: remove any you did not add.
Ads: pause anything you did not create.
Spending limits: set one if it helps contain damage.
Admins: make sure you and one trusted backup admin are the only ones with full control.

If you are already locked out

Use Meta's hacked account page from the login screen and follow the steps there. Our hacked ad account steps cover what to do once you are back in.

How the scam usually looks

The caller or sender says they are from Meta Business Support, mentions a problem with your ads or a verification, and asks you to read out a code that was just sent to you. That code lets them into your account. A real Meta notice lives inside Business Support Home, not on a phone call.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.