Catalog or shop blocked after an ad account restriction

A restriction on commerce or advertising can touch the catalog and shop tied to the account. Check which asset the notice names and fix that one.

By the Restore Ad Account team · Published 29 October 2026 · Last updated 29 October 2026

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Check

The notice for the asset named.
Product listings that break the rules.
Domain and checkout page.

Fix

Remove problem listings.
Check the checkout and policy pages.
Request a review.

Plan

Keep product data in your own system as a backup.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Restore Ad Account is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Is the catalog separate?

It has its own status.

Can ads run without it?

Non-catalog ads, if allowed.

Does a Page restriction affect the shop?

Often.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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